To some builders, a perfect world is one where they get through the warranty period without issues, then never hear from the homebuyer again until it's time for another new house.
Greenville, SC builder Todd Usher calls that shortsighted, and has begun differentiating his company with a bolder approach. Usher is founder and president of Addison Homes, which builds 15-20 semi-custom homes per year, and he is rolling out a series of technology enhancements that will provide homebuyers with value for years after the sale. The first enhancements will consist of sensors that monitor critical home systems and alert Usher or his staff to potential problems that require follow up.
It's the seed of what will eventually grow into a long-term warranty program that will benefit his buyers and bring in extra revenue. What has given him confidence to offer such a program? He gives much of the credit to ongoing training in high-performance building for himself and his employees.
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